Shipping policy

SHIPPING POLICY — SIRIUS PET SHOP

Last updated: May 2026

At Sirius Pet Shop, we are committed to providing a safe, transparent, and efficient shipping experience for all customers.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. ORDER PROCESSING

All orders go through a processing period before shipment.

Processing times typically range from 1–5 business days, but may vary during periods of high demand, promotions, or holidays.

Once your order has been shipped, you will receive a tracking number via email.

2. DELIVERY TIMES

Delivery times are estimated and may vary depending on:

  • customer location;
  • selected shipping method;
  • logistics availability;
  • customs processing;
  • high-demand periods.

Sirius Pet Shop does not guarantee exact delivery dates.

3. FREE SHIPPING

We offer free shipping on selected products and during specific promotional campaigns.

Free shipping promotions may:

  • be available for a limited time;
  • apply only to selected products;
  • require a minimum purchase amount;
  • be available only in certain regions.

The conditions of each promotion will be displayed directly on our website during the promotional period.

4. SHIPPING FEES

Certain shipping options may include additional fees depending on factors such as:

  • selected delivery method;
  • shipping speed;
  • delivery region;
  • order weight or dimensions.

The total shipping cost will be displayed during checkout before the order is completed.

5. TRACKING INFORMATION

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

Please note that tracking updates may take some time depending on the carrier.

6. DELIVERY DELAYS

While we work hard to ensure timely deliveries, delays may occur due to factors beyond our control, including:

  • carrier delays;
  • customs inspections;
  • weather conditions;
  • strikes;
  • high shipping demand.

Sirius Pet Shop is not responsible for delays caused by third parties after the order has been shipped.

7. INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing accurate and complete shipping information.

If an order is returned due to an incorrect or incomplete address, or failed delivery attempt, an additional shipping fee may be required to resend the package.

8. LOST OR MISSING ORDERS

If your order is confirmed lost by the shipping carrier, please contact us at support@siriuspetshop.com so we can review the case and provide assistance.

9. CONTACT INFORMATION

If you have any questions regarding our Shipping Policy, please contact us:

Sirius Pet Shop
support@siriuspetshop.com